Privacy Policy
Last updated August 6, 2026
This policy explains what information Encounter Coffee collects through this website, why we collect it, and what we do with it. It applies to this site only.
Information you give us
When you submit our quote form we collect the details you enter — for example your name, email address, phone number, event date, venue and guest count. We use that information for one purpose: to respond to your enquiry and, if you book, to plan and deliver your event.
Our quote form is hosted by GoHighLevel, a customer-relationship platform, which stores your submission on our behalf so we can reply to it.
Information collected automatically
Like most websites, this site may collect standard technical information — your IP address, browser type, device type, the pages you view and how you arrived here. Where analytics or advertising tags are active, they are used to understand how the site performs and to measure the effectiveness of any advertising we run. Those tools may set cookies in your browser.
You can block or delete cookies through your browser settings. Doing so will not stop you from using the site or submitting the quote form.
How we use your information
- To reply to your enquiry with pricing and a proposed menu
- To plan and deliver catering you have booked with us
- To follow up about a quote you requested
- To understand how the site is used and improve it
What we do not do
We do not sell your personal information. We do not share it with third parties except the service providers who help us operate — our form and CRM provider, our email provider, and analytics or advertising platforms where those are active — and only to the extent needed to do their job. We may disclose information if required by law.
Data retention
We keep enquiry and booking records for as long as we need them to run the business and meet our record-keeping obligations. You can ask us to delete your information at any time.
Your choices
Email us at ecdfwbookings@gmail.com to ask what information we hold about you, to have it corrected, or to have it deleted. If you receive email from us and would rather not, tell us and we will stop.
Children
This site is not directed at children under 13 and we do not knowingly collect information from them.
Changes to this policy
If we change this policy we will update the date at the top of this page.
Contact
Questions about this policy? Email ecdfwbookings@gmail.com.